privacy policy

privacy policy for the website

Effective as of January 20, 2024

docucore gmbh (hereinafter referred to as “docucore gmbh”, “we”, or “us”) is committed to processing all personal data (hereinafter “personal data”) collected through this portal in accordance with applicable data protection laws and to implementing appropriate security measures to protect such data from unauthorized access.

This Privacy Policy explains in particular what personal data is collected and processed in connection with the use of the portal, for what purposes it is used, to whom it may be disclosed, and what your rights are regarding the processing of your personal data by docucore gmbh . Personal data refers to any information relating to an identified or identifiable natural or legal person, such as name, address, email, date of birth, or telephone number.

This Privacy Policy forms an integral part of the Terms of Use of docucore gmbh .

By accessing the online portal (hereinafter referred to as “portal” or “website”) and using our services and products, you confirm that you have carefully read this Privacy Policy and agree to the data processing described herein. Any questions related to this Privacy Policy may be directed to contact@docucore-agency.com. If you do not agree with this policy, please refrain from accessing the portal or using our services and products.

1. controller

Controller under data protection law is docucore gmbh, Rautistrasse 12, 8047 Zurich

contact@docucore-agency.com
https://docucore-agency.com

Data Protection Officer: Urs Thöny, Owner

docucore gmbh determines the purposes and means of processing your personal data and is therefore responsible for the processing and use of your personal data in accordance with this Privacy Policy. If you have any questions or concerns regarding this Privacy Policy or the processing of your personal data, please contact us at any time by sending an email to contact@docucore-agency.com.

2. data processing

All personal data collected via the website is processed in accordance with the Swiss Data Protection Act. We collect and process personal data carefully and only for the purposes described in this Privacy Policy. In accordance with applicable law, we may also use your personal data in ways other than those described in this Privacy Policy.

In such cases, we will provide you with specific privacy notices or disclosures at the time of collection and, if necessary, obtain your consent. We always strive, wherever reasonably possible, to collect information in anonymized or pseudonymized form so that your identity cannot be determined.

3. collection of personal data and purposes of data processing

3.1 Automatically Collected Personal Data When Using the Portal

docucore gmbh collects and stores information that your browser automatically transmits to us when you visit our website, in so-called "server log files." This personal data is collected automatically and may include, for example:

IP address used (possibly in anonymized, shortened form), date and time stamp, web browser and operating system used, language and version of browser software, websites accessed, and the amount of personal data transmitted.

This personal data is not combined with other personal data and is kept separate from any other personal data submitted by the user. It is deleted no later than six months after collection.

docucore gmbh uses the automatically collected personal data for the following purposes:

to enable the display, operation, and functionality of the portal
to ensure system stability and security
to improve and protect our services
for statistical purposes in the event of attacks on the network infrastructure on which the website is provided

3.2 Personal Data Submitted by the User

docucore gmbh processes personal data that users voluntarily submit via online forms on the portal, via our contact email address, through other applications connected to the portal, by telephone, or in any other way. This information may include the following personal data:

name, surname, postal address, email address, telephone number, date of birth, gender.

The provision of this personal data is expressly voluntary. However, without this data, we may not be able to provide the requested services.

docucore gmbh uses the personal data submitted by users for the following purposes:

to provide, maintain, protect, and optimize the offered services and information
to communicate with you and provide the best possible, personalized information you require (e.g., about our products and services)
to offer you new services and information and, based on your profile, to suggest personalized services and information that may be of interest to you
to comply with legal or other regulatory requirements and internal policies
for the establishment, exercise, and/or defense of actual or potential legal claims, investigations, or similar proceedings
for other legitimate purposes arising from the circumstances or specified at the time of collection

3.3 Legal Bases for Data Processing

The processing of this personal data is based on the following legal grounds:

your consent, provided that it can be withdrawn at any time (e.g., when subscribing to our newsletter or other marketing communications)
for the fulfillment of a contract with you or in order to take steps prior to entering into a contract (e.g., when purchasing a product)
to comply with a legal obligation (e.g., for tax purposes or judicial investigations or proceedings)
to protect our legitimate interests (e.g., the security and protection of our services, systems, assets; compliance with legal, regulatory, and contractual obligations; establishment, exercise, or defense of legal claims; efficient organization and maintenance of business operations; improvement and development of our services as well as the sale and marketing of our offerings)

If processing is based on your consent or our legitimate interests, you may withdraw your consent or object to such processing at any time by contacting us directly at contact@docu-core-agency.com. Please note, however, that

withdrawing your consent does not affect the lawfulness of processing based on consent before its withdrawal.

4. recipients of Personal Data

docucore gmbh takes the necessary measures to ensure that only authorized personnel and agents with the required expertise have access to your personal data, and only for the purposes for which your data was collected.

We may share your personal data, in accordance with the purposes and legal bases described above, with the following categories of recipients, insofar as this is necessary for the intended data processing:

Experts and other service providers of docucore gmbh in the context of an inquiry
Service providers who process personal data on behalf of and according to the instructions of Cepheiris GmbH (so-called processors, e.g., in the areas of IT, hosting, and support)
Other business partners, agents, or service providers (e.g., legal advisors)
Authorities, government offices, courts, or other public institutions
Social media platforms
Other parties involved in potential or actual legal proceedings

We carefully select our partners and processors and only engage those who can provide adequate technical and organizational safeguards in accordance with legal requirements. Our processors may only process personal data on our documented instructions. They are all subject to confidentiality obligations and may only use your personal data to the extent necessary to fulfill the purpose for which your personal data was collected, unless otherwise required by law.

5. transfer of Personal Data Outside the EU/EEA

The personal data collected through our website is stored in Switzerland. In addition, we may transfer, store, and process your personal data at data locations around the world, for example, where our third-party providers or partners are located. Therefore, we may transfer your personal data outside the European Economic Area (EEA) if this is necessary for the data processing described in this Privacy Policy and in accordance with applicable law.

If data is transferred to countries that do not provide an adequate level of protection, we ensure appropriate safeguards, such as contractual guarantees (e.g., based on EU standard contractual clauses), binding corporate rules, transfers based on your explicit consent, transfers necessary for the conclusion or performance of a contract with you, or in connection with the establishment, exercise, or enforcement of legal claims. For further information about our security measures, please contact us at contact@docucore-agency.com.

6. duration of Personal Data Retention

As a general rule, personal data is deleted as soon as it is no longer necessary to achieve the purpose for which it was collected, unless a longer retention period is required to fulfill legal obligations (e.g., retention and documentation requirements), contractual or pre-contractual obligations, or our legitimate business interests (e.g., for the establishment, exercise, or defense of legal claims).

On this basis, we generally process personal data in accordance with the following rules and requirements:

Personal data automatically transmitted by your use of our portal (see section 3.1) for the purpose of display, operation, and ensuring the functionality of the portal will be deleted within three to six months.
Personal data you provide to us in connection with the use of our services and products offered on our portal, or that you otherwise transmit to us via the contact email address (see section 3.2), will generally be retained by us until you request deletion, withdraw your consent to storage, or the purpose for which the data was stored no longer applies (e.g., after your inquiry has been processed).
For contract-related personal data (including business records and communications), we retain such data for as long as the contractual relationship exists and for ten years thereafter, unless (i) a shorter or longer statutory retention period applies in an individual case, (ii) retention is required for evidentiary purposes or for another valid reason under applicable law, or (iii) earlier deletion is required (e.g., because the data is no longer needed or we are required to delete such data).

7. cookies

When you access or use the website, we may place so-called cookies—small text files—or similar tools on your computer. We use these cookies to recognize you as a user of the website, to personalize content, to improve website performance, and to enhance user experience.

a) Categories of cookies we use

Depending on their function and purpose, the cookies we use can be divided into the following categories: functional cookies, performance cookies, and advertising cookies.

Functional cookies: These cookies serve a variety of purposes for the presentation, functionality, and performance of a website, particularly to enhance the experience and enjoyment of visitors. They allow a website to remember information already provided (e.g., username, location, or language selection) and offer visitors improved, more personalized features. Functional cookies are used, for example, to remember your login details. These cookies do not track your browsing activity on other websites.
Performance cookies: These cookies are used to collect information about how a website is used—such as how visitors arrive at our website, which pages are visited most frequently, how you navigate our website during your visit, and whether you receive error messages from a page. We may also use these cookies to obtain certain statistical and analytical information, such as how many visitors have come to our website. These cookies are used to monitor website activity and improve the performance of the website.
Advertising cookies allow us or third parties to display advertisements on our website or on third-party websites with products that may be of interest to users, making the ads you see more relevant to your preferences or interests (sometimes referred to as "targeting cookies"). They may also be used to assess the effectiveness of advertising and promotional campaigns.
These cookies may be placed by us or by a third party on our behalf. For more information about cookies and their use, please visit: http://www.allaboutcookies.org/.

The legal basis for data processing is your consent (Art. 6 para. 1 lit. a GDPR) or our legitimate interest (Art. 6 para. 1 sentence 1 lit. f GDPR). Our legitimate interest arises from orders, inquiries, quotes, and contact forms.

You can configure your browser settings so that no cookies are stored on your computer. Complete deactivation of cookies may result in your not being able to use all functions of our website.

By continuing to use our website and/or by agreeing to this privacy policy, you consent to the setting of cookies by us and the collection, storage, and use of personal usage data, even beyond the end of your browser session. You may withdraw this consent at any time by activating your browser settings to refuse third-party cookies.

b) Google Analytics

docucore gmbh uses the website analysis service Google Analytics, which is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The cookies used by Google Analytics are stored on your computer and allow us to analyze your use of the website.

We use Google Analytics based on our legitimate interest in analyzing and regularly improving our website, as well as in making our services more interesting for you based on the statistics obtained. Furthermore, the use of Google Analytics is based on your consent to the tracking of your browsing behavior on our website and its analytical evaluation.

The information generated by the cookie about your use of this website is generally transferred to a Google server in the USA and stored there. These cookies may contain information such as: IP address, number, date and time of visits, duration of visit, referring page (referrer URL), pages visited on our website, browser type/version, and operating system. Google uses this information on our behalf, as we have a legitimate interest in analyzing user behavior to optimize both our website and our advertising. Google uses this information to evaluate your use of our website, to compile reports on website activities, and to provide other services related to website and internet usage. Pseudonymized user profiles may also be created from the processed personal data.

We have activated the IP anonymization feature (so-called IP masking) on this website. This means that your IP address is shortened by Google within member states of the European Union, in other states party to the Agreement on the European Economic Area, and in Switzerland before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

You can prevent the storage of cookies by adjusting your browser settings accordingly. However, please note that you may not be able to use all functions of this website in full if you do so. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Alternatively, or within browsers on mobile devices, you can prevent the collection of your personal data by Google Analytics by clicking the following link: Deactivate data collection by Google Analytics for this website. In this case, a special opt-out cookie will be placed on your device, preventing future collection of your usage data when visiting this website. If you delete your stored cookies, you will need to click this link again. Further information about how Google Analytics handles user data can be found in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

It is also possible that Google reviews your use of the website and may combine the collected personal data with other information about you that Google independently collects from other websites you visit, and may use it for its own purposes (e.g., to manage advertising), under its own responsibility and in accordance with its own privacy policies. For more information on how Google processes personal data, please refer to the relevant privacy policies: https://policies.google.com/?hl=en; https://policies.google.com/technologies/partner-sites.

c) Google Maps

This website uses the Google Maps API, a map service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. This allows us to display interactive maps directly on the website and enables you to conveniently use the map features.

The legal basis for processing is your consent, based on your voluntary input for route planning, as well as our legitimate interest in displaying our location and ensuring the easy findability of the location indicated on our website.

By using Google Maps, information about your use of our website, including your IP address, may be transmitted to and stored on a Google server in the USA. Google may transfer information obtained through Google Maps to third parties if required by law or if third parties process the data on Google’s behalf.

Google will not associate your IP address with any other data held by Google. However, it is technically possible that Google could identify at least individual users based on the data received. It is also possible that personal data and user profiles may be processed by Google for other purposes, over which we have no control.

You can disable Google Maps and prevent data transfers to Google by disabling JavaScript in your browser. However, please note that if you do so, you will not be able to use the map features.

For more information about the purpose and scope of data collection and its processing by Google, as well as your rights in this regard and privacy protection settings, please visit: www.google.de/intl/en/policies/privacy.

8. Social-Media-Plug-ins

Our website uses plug-ins from the social network Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. The Facebook plug-ins can be recognized by the Facebook logo or the “Like” or “Share” buttons. An overview of the Facebook plug-ins and their appearance can be found here: https://developers.facebook.com/docs/plugins.

When you access a page on our website that contains such a plug-in, your browser establishes a direct connection to Facebook’s servers. The content of the plug-in is transmitted directly from Facebook to your browser and integrated into the page.

Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged into Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there.

If you are logged into Facebook, Facebook can directly associate your visit to our website with your Facebook profile. If you interact with the plug-ins, for example by clicking the “Like” button, this information is also transmitted directly to a Facebook server and stored there. This information will also be published on your Facebook profile and shown to your Facebook friends.

For information about the purpose and scope of data collection, further processing and use of data by Facebook, as well as your rights and privacy settings, please refer to Facebook’s privacy policy: www.facebook.com/policy.php.

a) Twitter

Plug-ins of the short-message network Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA, are integrated on our website. The Twitter plug-ins (“Tweet” button) can be recognized by the Twitter logo and the added text “Tweet”.

When you access a page on our website that contains such a plug-in, a direct connection is established between your browser and the Twitter server. Twitter thereby receives the information that you have visited our site with your IP address. If you click the Twitter button while you are logged into your Twitter account, you can link the contents of our pages to your Twitter profile. This allows Twitter to associate your visit to our pages with your user account.

We point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Twitter. Further information on this can be found here: http://twitter.com/privacy

b) Google+

Our website uses plug-ins from the social network Google Plus, operated by Google LLC, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA. These plug-ins can be recognized, for example, by buttons with the “+1” symbol on a white or colored background. An overview of Google plug-ins and their appearance can be found here: https://developers.google.com/+/plugins.

When you access a page on our website that contains such a plug-in, your browser establishes a direct connection to Google’s servers. The content of the plug-in is transmitted directly from Google to your browser and integrated into the page. Through this integration, Google receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Google Plus profile or are not currently logged in to Google Plus. This information (including your IP address) is transmitted directly from your browser to a Google server in the USA and stored there. If you are logged in to Google Plus, Google can directly associate your visit to our website with your Google Plus profile.

If you interact with the plug-ins, for example by pressing the “+1” button, the corresponding information is also transmitted directly to a Google server and stored there. This information will also be published on Google Plus and displayed to your contacts.

For information about the purpose and scope of data collection, further processing and use of data by Google, as well as your rights and privacy settings, please refer to Google’s privacy policy.

c) LinkedIn

Plug-ins from the social network Google Plus, operated by Google LLC, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA, are used on our website. The plug-ins can be recognized, for example, by buttons with the “+1” symbol on a white or colored background. An overview of the Google plug-ins and their appearance can be found here: https://developers.google.com/+/plugins

10. security

docucore gmbh has implemented organizational and technical measures to maintain the security of personal data and to protect it against unauthorized or unlawful processing, accidental loss, alteration, disclosure, or access.

docucore gmbh may engage third parties as data processors to collect and process your personal data. The data processors we engage will process your personal data only in accordance with our instructions and are legally required to implement strict security measures when handling personal data.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our utmost to protect your personal data, we cannot guarantee the security of data transmitted to our website; any transmission is at your own risk. For this reason, you are always free to provide your personal data to us by other means, such as by telephone. Once we have received your data, we apply strict procedures and rigorous security measures to prevent unauthorized access.

11. third-party privacy policies

Please note that if you click on a link to a third-party website (e.g., Google, social media, or other websites), you will be redirected to a website that we do not control, and our Privacy Policy will no longer apply. Your browsing and interaction on any other website are subject to the terms of use and privacy policies of those third-party websites. Furthermore, we cannot guarantee the accuracy or timeliness of these links.

We recommend that you carefully review the terms of use and privacy policies of any other websites before submitting personal data through those websites. We are not responsible or liable for the content or data processing practices of such third-party websites.

12. children

Our website is not intended for children, and we do not knowingly collect personal data from children under the age of 16 unless we have the explicit consent of their parents. If we are notified or otherwise become aware that personal data of a child under 16 has been collected improperly, we will take all reasonable steps to delete such personal data.

13. personal data

You have the right to exercise your data protection rights at any time. Upon proof of your identity, you may request information about the personal data we have stored, ask for corrections or additions, object to the processing of your personal data, or request that your personal data be deleted. For such requests, please contact us by email at contact@docucore-agency.com

14. changes to the privacy policy

docucore gmbh reserves the right to modify, amend, or otherwise change this privacy policy at any time and without providing reasons. The current version of the privacy policy published on the portal shall apply.